Support
HatchWise Hatchery Support
Need a hand with your hatch? Reach out and we’ll get back to you within a day.
Email us directly:
Frequently asked questions
How do I reset a batch?
Open the batch, tap the menu in the upper-right, and choose Reset Batch. This clears all records but keeps your breed profiles.
Why doesn’t my candling diagram match?
Make sure your incubator is off and the egg is at room temperature. The guides are calibrated for day ranges in the batch timeline.
Can I use HatchWise without internet?
Yes. The entire app works offline. Local notifications are scheduled on your device; no account or server is required.
Where is the hatch report stored?
The report is generated locally. From the Hatch Report screen, tap Share to save or send it using your device share sheet.
Send us a message
This form opens your default email app. No data is sent through HatchWise servers.